Privacy Policy

Doctors Portal Ltd. · Effective date: 7 November 2026

This Privacy Policy explains how Doctors Portal Ltd. (“Doctors Portal”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal data when you visit or use Doctors Portal. It applies to website visitors, registered users and doctors.

This draft reflects the current product information supplied: no private consultations, personal medical-record uploads or private messaging at launch. If these features are introduced, review this Policy and the Platform’s privacy controls before enabling them.

1. Who is responsible?

Doctors Portal Ltd. is the operator and, where applicable, the data controller for personal data processed through the Platform. Contact: hello@doctorsportal247.com.

2. Information we may collect

Depending on the features used, we may collect: (a) account/contact data such as name, username, email, phone number if requested, profile photo and settings; (b) doctor verification data such as professional name, specialty, qualifications, registration/licence details, verification status and supporting documents; (c) activity data such as posts, comments, likes, saves, shares, follows, reports and profile interactions; (d) content you choose to publish; (e) technical data such as IP address, device/browser details, operating system, log records and usage data; and (f) information you provide in support communications. We do not currently provide personal medical-record uploads, private messages or private consultations. Public posts or comments may nevertheless contain health information if a user chooses to disclose it; please do not publish sensitive personal details.

3. Purposes

We may use personal data to create and administer accounts; verify doctors; display profiles and health content; operate likes, comments, saves, shares, follows and content-review features; moderate content and investigate reports; maintain security and prevent fraud; troubleshoot and improve the Platform; respond to enquiries; and meet legal obligations.

4. Lawful bases

We process personal data only where a lawful basis applies under the Nigeria Data Protection Act 2023 and other applicable law. Depending on the activity, this may include contract, legal obligation, consent, vital interests, public interest where applicable, or legitimate interests that do not override your rights. Where we rely on consent, you may withdraw it; withdrawal does not affect prior lawful processing.

5. Sensitive personal data

Professional verification documents and health-related information a person voluntarily places in public content require heightened care. We will process sensitive personal data only where a legal condition permits it and with appropriate safeguards. Doctors must not publish identifiable patient information without a lawful basis and required permissions.

6. Sharing

We do not sell personal data. We may share data where necessary and lawful with service providers (such as hosting, infrastructure, security, analytics and email providers) acting on our instructions; other users to display information you choose to make public; professional or regulatory bodies where needed for verification or legal compliance; courts, regulators or law-enforcement authorities where required or permitted; and parties involved in a merger or acquisition subject to safeguards.

7. International transfers

Some service providers may process or store data outside Nigeria. Where personal data is transferred internationally, we will comply with applicable legal requirements and use appropriate safeguards and transfer mechanisms where required.

8. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure or destruction. Measures may include access controls, encryption, secure authentication, backups and monitoring. No online service can guarantee absolute security.

9. Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including account operation, verification, security, disputes and legal compliance. When data is no longer needed, we will delete, anonymise or securely dispose of it, subject to lawful retention duties and backup cycles. Doctors Portal should maintain a documented retention schedule.

10. Your rights

Subject to applicable law and limitations, you may have rights to be informed, access your data, correct inaccurate data, request erasure, restrict or object to certain processing, request portability, withdraw consent and challenge certain solely automated decisions. You may also complain to the Nigeria Data Protection Commission. To make a request, email hello@doctorsportal247.com with the subject “Privacy Request”. We may verify your identity and will respond within the period required by law.

11. Cookies

The website may use essential cookies or similar technologies for security and functionality, preferences and site performance. Analytics, advertising or other non-essential tracking must be accurately disclosed and used with consent where required. You can manage cookies through browser settings and any cookie controls provided on the website.

12. Changes

We may update this Policy when features, data practices or legal obligations change. We will publish the revised version with a new effective date and provide additional notice where required.

13. Contact and complaints

Doctors Portal Ltd.; Website: https://doctorsportal247.com; Privacy contact: hello@doctorsportal247.com. You may also contact the Nigeria Data Protection Commission if you believe your data-protection rights have been infringed.